Focus on the customer's demand, aim at the customer's satisfaction.

* Provide persistent, effective, and high-quality service.

* Provide professional, standard, and multi-channel service.

* Face to our customer, provide technical consulting, project design, installation and testing, technical training and after-sales service.

* Full service in telephone service, network service and on site service.

* We promise that all the products sold are qualified.

* Before deal, we'll assist our customers first to scheme out a technical design according to the customer's requirement.

* Elitech strictly carries out the policy of one year warranty and whole life maintenance.

* We promise to arrive at the spot within 12 hrs (in GuangDong)/24hrs(outside the province) after receiving the trouble report (according to fax) (not including traffic difficult areas), and resolve trouble with the assistance of customer's help in 2 hrs.

* We have set an after-sales service center and a Spare Part Center in Shenzhen to achieve fast response to user's demand.

* We'll provide relative technical training to ensure our customers to have a good knowledge of equipment operation and maintenance.

    The service purpose is aimed at assisting our customers to ensure a safe and stable operation of the equipment offered by Elitech. We are confident because of the possession of perfect organizational structure, strict quality assurance system and high-qualified technical support teams.

    In order to ensure the customer's benefit, our service items include trouble diagnosis and shooting, hidden trouble settlement and maintenance training to our users etc.

*Technical support

* Spare part comes first: Once we receive trouble report, we'll unconditionedly substitute our equipment or parts ,and then dispose the trouble equipment if the trouble is due to the equipment itself.

* Toll-free Service telephone: 800-830-3548(code: 1686)

* Online technical consultation: Our customers can communicate with technical personnels on technical problems through the website online platform.

* Technical training service on the site

* Information service: Users can download any public technical material from our website.

* Site support

*Complain disposal